BubbleCharge Inc.
BubbleCharge Inc. ("BubbleCharge," "BC," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly, transparently, and securely.
BubbleCharge operates an online marketplace that connects electric vehicle ("EV") drivers with people that make EV charging equipment available through the BubbleCharge platform.
For purposes of this Privacy Policy, individuals who make EV charging equipment available through BubbleCharge are referred to as "Hosts," and individuals who search for, request, reserve, or use charging services through BubbleCharge are referred to as "Finders."
This Privacy Policy explains how BubbleCharge collects, uses, discloses, stores, protects, and otherwise processes personal information when you use the BubbleCharge website, account services, booking services, communications, payment services, identity verification services, and other products or services that link to this Privacy Policy (collectively, the "Services").
BubbleCharge currently operates throughout Canada, including Quebec. BubbleCharge also operates in the United States. Finders may sign up and use BubbleCharge in any U.S. state, subject to applicable law and BubbleCharge eligibility requirements. At the current time, Hosts may create and maintain charging listings in the United States only in Texas, Colorado, Georgia, Indiana, Michigan, Iowa, Montana, Oregon, Delaware, and New Hampshire.
This Privacy Policy applies to users in Canada and the United States, subject to any additional rights or requirements provided by the laws applicable to you.
Please read this Privacy Policy carefully.
BubbleCharge is committed to collecting and using personal information for identified and reasonable purposes and to limiting the information we collect to what is reasonably necessary for the operation and security of the Services.
We do not collect personal information simply because it may be useful in the future.
We seek to collect information that is relevant to providing the BubbleCharge marketplace, verifying accounts, facilitating bookings and payments, communicating with users, preventing fraud and abuse, protecting users and the platform, resolving disputes, complying with legal obligations, and improving the Services.
Where applicable law requires consent, BubbleCharge will obtain consent in the manner required by law.
Where applicable law permits the collection, use, or disclosure of personal information without consent, BubbleCharge may rely on the applicable legal exception.
BubbleCharge Inc. is responsible for the personal information under its control.
BubbleCharge has designated a person responsible for privacy matters and privacy compliance.
Email: privacy@bubblecharge.com
The Privacy Officer is responsible for overseeing BubbleCharge's privacy practices, responding to privacy inquiries, receiving privacy complaints, and coordinating privacy requests.
The Privacy Officer may be supported by BubbleCharge personnel, professional advisers, service providers, or other individuals as reasonably necessary to address a privacy matter.
"Personal Information" or "Personal Data" means information about an identifiable individual, or information that identifies, relates to, describes, or can reasonably be associated or linked with an identifiable individual, depending on the applicable law.
Personal information may include information such as your name, email address, telephone number, address, account information, vehicle information, transaction information, location information, identification information, communications, and information associated with your use of the Services.
Information that has been properly anonymized, de-identified, or aggregated so that it cannot reasonably be used to identify an individual may not be considered personal information under applicable law.
Where applicable law provides a different definition of personal information or personal data, the applicable legal definition will apply.
The information BubbleCharge collects depends on how you interact with the Services.
A Finder may provide different information from a Host, and additional information may be required when a user creates a listing, makes a booking, receives a payout, completes identity verification, contacts support, or reports an issue.
BubbleCharge may collect the following categories of information.
When you create or maintain a BubbleCharge account, we may collect information such as your:
Some information is required to create an account or use particular features.
If you do not provide information that is necessary to provide a requested Service, BubbleCharge may be unable to provide that Service.
BubbleCharge may require users to complete identity verification before accessing certain Services.
Identity verification may be required to help protect the BubbleCharge community, reduce fraud, verify account ownership, support payment processing, protect Hosts and Finders, and meet legal or risk-management requirements.
Identity verification may be performed by BubbleCharge or by a third-party provider, including a payment or identity-verification provider.
Depending on the verification process, information may include your name, date of birth, address, identification information, government-issued identification information, verification status, and other information necessary to complete verification.
Where Stripe or another third-party provider performs verification directly, that provider may collect and process information under its own privacy policy and terms.
BubbleCharge may receive a verification result, status, account identifier, or other information needed to determine whether verification has been completed successfully.
BubbleCharge seeks to retain only the information reasonably necessary for its own legitimate purposes and does not intend to retain complete identity documents when retention is not necessary.
If a third-party provider independently retains information submitted during verification, that information may be subject to the provider's own retention practices and privacy policy.
If you register as a Host, BubbleCharge may collect information necessary to create, operate, verify, and manage your charging listing.
This may include:
A Host is responsible for ensuring that information provided to BubbleCharge is accurate and that the Host has the authority to provide the information and make the charging equipment available through the Services.
If you use BubbleCharge as a Finder, we may collect information such as:
Vehicle information is collected to support charging-related functionality and help Hosts and Finders coordinate a booking.
BubbleCharge does not require information about your vehicle that is unrelated to the operation of the Services.
Hosts may provide information concerning the EV charging equipment they make available.
This may include:
Certain information may be displayed to Finders so that they can search for and select charging opportunities.
Hosts should not include unnecessary personal, confidential, financial, security, or sensitive information in a public listing or description.
When a Finder requests or completes a booking, BubbleCharge may collect and retain information concerning the booking.
This may include:
Booking information may be retained after a booking is completed where reasonably necessary for accounting, tax, customer support, fraud prevention, dispute resolution, legal compliance, or other legitimate purposes.
When you communicate with BubbleCharge, we may collect information contained in your communication.
This may include communications through:
We may retain records of communications when reasonably necessary to provide support, investigate a complaint, resolve a dispute, protect users, investigate fraud or abuse, enforce our Terms, or comply with legal obligations.
BubbleCharge uses third-party payment providers, including Stripe and related Stripe services, to process payments and facilitate payouts.
When you make or receive a payment through BubbleCharge, BubbleCharge may receive information such as:
BubbleCharge does not intentionally store complete payment-card numbers when payment information is processed directly by Stripe or another payment provider.
Payment providers may independently collect and retain payment information under their own privacy policies and legal obligations.
BubbleCharge may use Stripe, Stripe Connect, Stripe Identity, or other Stripe services.
Stripe may collect personal information directly from you when required for payment processing, identity verification, account verification, fraud prevention, tax reporting, or payout purposes.
BubbleCharge may receive information from Stripe concerning the status or outcome of a verification, payment, payout, dispute, refund, or other transaction.
Information processed by Stripe may be subject to Stripe's own privacy policy, terms, security controls, and retention practices.
BubbleCharge does not control information that Stripe is required to retain independently for its own legal, regulatory, fraud-prevention, or contractual purposes.
BubbleCharge may collect addresses from Hosts and Finders.
For Hosts, an address may be necessary to identify the location where charging is offered.
For Finders, an address may be collected as part of account, booking, verification, payment, fraud-prevention, or other Services.
Address information may also be used to provide mapping functionality and determine geographic availability.
BubbleCharge seeks to limit disclosure of residential or personal address information to what is reasonably necessary for the Services.
Location is an important component of BubbleCharge because the Services allow Finders to locate nearby EV charging opportunities.
BubbleCharge may receive location information that you provide directly, such as an address or location entered into a search.
Where you give your permission through your browser or device, BubbleCharge may also receive location information made available by your device.
Location information may include approximate or precise geographic coordinates depending on the permissions granted and functionality used.
BubbleCharge may use location information to:
BubbleCharge does not require continuous background location tracking merely to maintain a basic account.
You may be able to control location permissions through your browser or device settings. Disabling location access may prevent certain location-based features from functioning correctly.
BubbleCharge uses mapping and location technology, including Mapbox, to provide mapping and geographic functionality.
When you use a map or location-related feature, certain information may be processed by Mapbox or another mapping provider.
Depending on the feature, this may include:
Mapbox processes information under its own terms and privacy practices.
BubbleCharge uses mapping services to operate and improve the EV charging marketplace and does not use mapping information for purposes unrelated to the Services unless permitted by applicable law.
When you access BubbleCharge, our systems may automatically receive certain technical information necessary to operate and secure the Services.
This may include:
This information may be used for security, authentication, troubleshooting, fraud prevention, performance monitoring, and maintaining the Services.
BubbleCharge may maintain server and security logs.
These logs may contain information such as IP addresses, timestamps, authentication events, account identifiers, error information, requests made to the Services, and other technical information.
Security logs may be used to detect:
Security logs may be retained for periods reasonably necessary for security, investigation, legal, and operational purposes.
BubbleCharge does not currently use cookies, advertising pixels, web beacons, or similar tracking technologies for advertising or cross-site behavioral tracking.
BubbleCharge does not currently use cookies to build advertising profiles about users.
If BubbleCharge introduces cookies or similar technologies in the future, BubbleCharge will update this Privacy Policy and provide any notices or consent mechanisms required by applicable law.
A third-party service used by BubbleCharge may independently use technologies that are necessary for that provider's service. Such third-party processing may be governed by the third party's own privacy policy.
BubbleCharge may send email communications necessary to operate the Services.
These may include:
BubbleCharge may use third-party email service providers to deliver these communications.
Transactional, security, legal, and booking-related emails may continue even if you unsubscribe from promotional communications.
BubbleCharge may use SMS messages for:
BubbleCharge may use third-party communications providers, including Twilio.
Where required by law, BubbleCharge will obtain appropriate consent before sending commercial or marketing SMS messages.
You may opt out of promotional communications where applicable. Operational or security-related communications may continue when necessary to provide the Services.
Message and data rates may apply depending on your mobile service provider.
BubbleCharge may allow you to create or access your account using Google Sign-In or another supported authentication provider.
If you use such a service, BubbleCharge may receive information authorized by you, such as:
BubbleCharge does not receive your Google password through standard third-party authentication.
Your use of Google or another authentication service is also subject to that provider's privacy practices.
BubbleCharge may receive personal information from third parties where reasonably necessary to operate the Services.
Third parties may include:
BubbleCharge does not purchase personal information from data brokers for the purpose of creating advertising profiles about users.
BubbleCharge may use personal information for the following purposes.
First, we use information to provide and operate the Services, including creating accounts, displaying charging listings, facilitating bookings, processing payments, facilitating payouts, communicating with users, providing customer support, and administering transactions.
Second, we use information to verify users and maintain trust and safety. This may include identity verification, payment verification, fraud detection, security monitoring, investigation of suspicious activity, and enforcement of platform rules.
Third, we use information to communicate with users about bookings, accounts, payments, security, technical problems, legal matters, and other matters relating to the Services.
Fourth, we use information to resolve disputes and investigate reports concerning cancellations, payments, charger access, damage, fraud, account misuse, or violations of our Terms.
Fifth, we use information to maintain, troubleshoot, secure, test, and improve BubbleCharge.
Sixth, we may use information to comply with applicable laws, regulations, court orders, tax requirements, accounting obligations, regulatory requests, and lawful government requests.
Depending on the jurisdiction, BubbleCharge may process personal information because:
Where BubbleCharge relies on consent, you may withdraw consent where applicable law permits.
Withdrawal of consent may affect BubbleCharge's ability to provide certain Services.
BubbleCharge seeks to collect personal information that is adequate, relevant, and reasonably necessary for identified purposes.
We do not intentionally collect information indiscriminately.
If information is optional, BubbleCharge may identify it as optional where appropriate.
If you decline to provide information that is necessary for a particular feature, we may be unable to provide that feature.
Some Hosts may operate as businesses rather than individuals.
Business Hosts may provide information about owners, employees, representatives, or other individuals.
BubbleCharge may process such information to establish and administer the Host account, verify identity, process payments and payouts, facilitate bookings, communicate with the Host, prevent fraud, and comply with legal obligations.
Where applicable law distinguishes business information from personal information, BubbleCharge will apply the applicable legal requirements.
BubbleCharge may retain transaction and account information for tax, accounting, payment, financial reporting, dispute resolution, fraud prevention, and legal purposes.
This may include:
BubbleCharge may disclose such information to accountants, tax professionals, payment providers, government authorities, and other parties where reasonably necessary or legally required.
BubbleCharge may use personal information to detect, prevent, investigate, and respond to fraudulent or abusive activity.
This may include evaluating:
BubbleCharge may restrict, suspend, or terminate accounts when permitted under the Terms of Service and applicable law.
BubbleCharge may process personal information to protect the safety and security of users and the Services.
This may include investigating reports of:
If BubbleCharge provides functionality allowing users to submit reports, feedback, or other content, BubbleCharge may collect and process that information.
We may use such information to:
Information that you intentionally make public may be viewed by other users.
BubbleCharge may create aggregated, statistical, or de-identified information that cannot reasonably be used to identify an individual.
This may include information about:
BubbleCharge may use and disclose such information where permitted by applicable law.
Where applicable law imposes restrictions on re-identification, BubbleCharge will comply with those restrictions.
BubbleCharge does not sell users' personal information to data brokers or advertisers for monetary consideration.
BubbleCharge's business is based on providing the EV charging marketplace and related Services.
BubbleCharge does not sell users' personal information merely because information is processed by Stripe, Mapbox, Twilio, email providers, hosting providers, or other service providers.
A service provider processing information on BubbleCharge's behalf is not considered a sale simply because it receives information necessary to provide its contracted services, subject to applicable law.
If BubbleCharge changes its business model in a way that creates a legally defined "sale," "sharing," or similar activity, BubbleCharge will update its privacy practices and provide legally required notices and choices.
BubbleCharge does not currently use personal information for cross-context behavioral advertising.
BubbleCharge does not currently operate an advertising business based on users' personal information.
If BubbleCharge introduces targeted advertising in the future, it will do so in accordance with applicable law and will provide required notices and opt-out rights.
Some information may be considered sensitive personal information under applicable law.
Depending on the circumstances, this may include:
BubbleCharge limits collection and use of sensitive information to purposes reasonably necessary to provide the Services, protect users, prevent fraud, comply with law, or otherwise as permitted by applicable law.
Where applicable law requires consent for sensitive information, BubbleCharge will obtain the required consent.
If an identity-verification provider uses biometric technology as part of its verification process, such processing may occur directly through that provider.
BubbleCharge will not intentionally use biometric information for advertising purposes.
Where applicable law requires specific notice or consent for biometric processing, the applicable provider or BubbleCharge will provide the required notice and obtain the required consent.
BubbleCharge seeks to receive and retain verification results or other information reasonably necessary for the Services rather than unnecessary copies of biometric data.
BubbleCharge retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
Retention periods may depend on:
Different categories of information may therefore be retained for different periods.
When information is no longer reasonably necessary and there is no legal or legitimate reason to retain it, BubbleCharge may delete, destroy, anonymize, or de-identify it.
You may request closure or deletion of your BubbleCharge account.
Closing an account does not necessarily require immediate deletion of every record associated with the account.
BubbleCharge may retain information where reasonably necessary to:
Where information is retained, BubbleCharge will continue to protect it in accordance with applicable law.
BubbleCharge uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, alteration, disclosure, or destruction.
Safeguards may include:
No electronic system or method of Internet transmission can be guaranteed to be completely secure.
Accordingly, BubbleCharge cannot guarantee absolute security of personal information.
You are responsible for maintaining the security of your account credentials.
You should use appropriate security practices and should not share passwords, authentication codes, or other security credentials with another person.
If you believe that your account has been compromised or accessed without authorization, you should notify BubbleCharge promptly.
BubbleCharge may take reasonable steps to secure an account following a suspected compromise.
BubbleCharge maintains procedures intended to identify, investigate, contain, and respond to privacy and security incidents.
If BubbleCharge determines that a privacy or security incident creates a legal notification obligation, BubbleCharge will provide notices to affected individuals, regulators, or other parties as required by applicable law.
The timing, content, and method of notification may depend on the circumstances and applicable legal requirements.
BubbleCharge is a Canadian corporation operating in Canada and the United States.
Personal information may therefore be processed, stored, or accessed in Canada, the United States, or another jurisdiction where BubbleCharge or its service providers operate.
Privacy laws in those jurisdictions may differ from the laws of the jurisdiction where you live.
Where applicable law requires additional safeguards for an international transfer, BubbleCharge will take the required steps.
BubbleCharge is subject to applicable Canadian privacy legislation governing private-sector organizations.
Depending on the province, territory, nature of the activity, and circumstances, this may include federal PIPEDA and applicable provincial privacy legislation.
PIPEDA establishes principles including accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.
BubbleCharge intends to manage personal information in accordance with these principles where PIPEDA applies.
BubbleCharge is responsible for personal information under its control.
BubbleCharge has designated a Privacy Officer who is responsible for privacy compliance and privacy-related inquiries.
BubbleCharge maintains privacy practices intended to address:
Canadian privacy guidance specifically recognizes organizational accountability and designation of a person responsible for privacy compliance.
BubbleCharge identifies the purposes for collecting personal information at or before the time information is collected where required by applicable law.
Purposes may include:
If BubbleCharge intends to use personal information for a materially different purpose, BubbleCharge will provide notice and obtain additional consent where required.
Canadian privacy guidance requires organizations to identify collection purposes and obtain additional consent where a new purpose is identified, subject to applicable exceptions.
Where consent is required, BubbleCharge seeks meaningful consent.
Depending on the sensitivity of the information and the circumstances, consent may be express or implied where legally permitted.
For sensitive information or uses that would not reasonably be expected, BubbleCharge may seek express consent.
You may withdraw consent where applicable law permits.
Withdrawal of consent may affect BubbleCharge's ability to provide certain Services.
BubbleCharge limits personal information collection to information reasonably necessary for identified purposes.
Canadian privacy guidance states that organizations should not collect information indiscriminately and should limit collection to information necessary for identified purposes.
BubbleCharge generally uses or discloses personal information only for the purposes for which it was collected, for compatible or reasonably expected purposes where permitted, with consent where required, or where permitted or required by law.
BubbleCharge retains personal information only as long as reasonably necessary for identified purposes or as required or permitted by law.
Canadian privacy guidance specifically requires organizations to limit use, disclosure, and retention.
BubbleCharge uses safeguards appropriate to the sensitivity of personal information.
More sensitive information may require stronger protections.
BubbleCharge also seeks to impose appropriate privacy and security obligations on service providers that process personal information on BubbleCharge's behalf.
Canadian privacy guidance requires organizations to protect personal information using safeguards appropriate to its sensitivity.
Subject to applicable legal exceptions, you may request access to personal information BubbleCharge holds about you.
You may also request correction of inaccurate or incomplete personal information.
Canadian privacy guidance recognizes individuals' rights to access their personal information and challenge its accuracy and completeness.
Requests should be sent to:
If you have a concern regarding BubbleCharge's handling of personal information, we encourage you to contact the BubbleCharge Privacy Officer first.
BubbleCharge will review and investigate privacy complaints in accordance with applicable law and its internal procedures.
If you are not satisfied with the response, you may have the right to complain to the privacy regulator with jurisdiction over the matter, including the Office of the Privacy Commissioner of Canada or an applicable provincial privacy regulator.
BubbleCharge operates in Quebec and recognizes the additional privacy requirements applicable under Quebec's private-sector privacy legislation, including amendments commonly referred to as Law 25, where applicable.
Quebec's privacy framework includes requirements relating to privacy governance, consent, privacy impact assessments, privacy by default, confidentiality incidents, retention and destruction, and communications of personal information outside Quebec.
BubbleCharge will comply with applicable Quebec privacy requirements.
BubbleCharge's Privacy Officer is responsible for the protection of personal information.
The Privacy Officer may delegate operational responsibilities while retaining overall responsibility for BubbleCharge's privacy program.
Where consent is required under Quebec law, BubbleCharge will seek consent in accordance with applicable requirements.
Where information is sensitive, BubbleCharge will obtain express consent where required.
Consent requests will be presented in a manner intended to allow users to understand the nature and purpose of the collection, use, or disclosure.
BubbleCharge seeks to collect only information necessary for the purposes for which it is collected.
Where information is not necessary to provide a requested Service, BubbleCharge may identify it as optional where appropriate.
BubbleCharge may conduct privacy impact assessments when required by Quebec law.
This may include certain activities involving:
Where required, BubbleCharge will consider the privacy risks associated with the activity and implement appropriate safeguards.
Where applicable, BubbleCharge seeks to configure privacy settings so that users receive an appropriate level of privacy by default.
BubbleCharge will not intentionally make personal information public merely because a user creates an account where such disclosure is unnecessary.
Certain information may nevertheless need to be disclosed to facilitate a Host listing or booking.
BubbleCharge may use service providers located outside Quebec.
Before communicating personal information outside Quebec where Quebec law requires an assessment or other safeguards, BubbleCharge will take the steps required by applicable law.
This may include assessing the applicable privacy protections and implementing contractual or other safeguards.
BubbleCharge retains personal information only as long as necessary for the identified purposes or as otherwise permitted or required by law.
When information is no longer required, BubbleCharge may destroy or anonymize it in accordance with applicable requirements and internal retention procedures.
BubbleCharge maintains procedures for responding to confidentiality incidents.
Where an incident presents a risk of serious injury or other legally defined risk requiring notification under Quebec law, BubbleCharge will provide notifications and take other required steps.
Quebec users may contact the BubbleCharge Privacy Officer regarding requests to access or correct personal information or concerns regarding privacy.
Requests should be directed to:
Users may also have rights to make a complaint to the Commission d'accès à l'information du Québec.
BubbleCharge operates in the United States while currently limiting Host registrations to:
Texas, Colorado, Georgia, Indiana, Michigan, Iowa, Montana, Oregon, Delaware, and New Hampshire.
Finders may sign up from any U.S. state, subject to applicable law and BubbleCharge eligibility requirements.
The fact that a state is not currently open to Hosts does not necessarily mean its privacy law cannot apply to a Finder who resides there.
State privacy laws differ in their definitions, thresholds, exemptions, rights, and applicability.
Where a state privacy law applies to BubbleCharge, BubbleCharge will provide the rights and disclosures required by that law.
Depending on the state in which you reside and the applicable law, you may have rights including:
These rights may be subject to legal exceptions, verification requirements, statutory thresholds, and other limitations.
Where the Texas Data Privacy and Security Act ("TDPSA") applies, Texas residents may have rights including access, correction, deletion, portability, and certain opt-out rights.
The TDPSA also provides rights concerning targeted advertising, sale of personal data, and certain profiling.
BubbleCharge does not sell personal information for monetary consideration and does not currently conduct targeted advertising.
BubbleCharge will provide applicable Texas rights and request procedures where required.
Where the Colorado Privacy Act ("CPA") applies, Colorado residents may have rights including access, correction, deletion, portability, and certain opt-out rights.
Colorado recognizes Global Privacy Control ("GPC") as a recognized universal opt-out mechanism for applicable opt-out rights.
Because BubbleCharge does not currently sell personal information or conduct targeted advertising, there may be no corresponding sale or targeted-advertising activity to opt out of.
If BubbleCharge's practices change, applicable opt-out mechanisms will be updated as required.
Where applicable Georgia privacy law provides rights to a BubbleCharge user, BubbleCharge will provide those rights in accordance with applicable law.
Because privacy legislation and regulatory requirements may change, BubbleCharge may update this section as applicable requirements develop.
Where applicable Indiana privacy law provides rights to a BubbleCharge user, BubbleCharge will provide applicable access, correction, deletion, portability, and opt-out rights and other protections required by law.
Where applicable Michigan privacy law provides rights to a BubbleCharge user, BubbleCharge will provide applicable rights and request mechanisms required by law.
Where applicable Iowa privacy law provides rights to a BubbleCharge user, BubbleCharge will provide applicable privacy rights and request mechanisms required by law.
Where applicable Montana privacy law provides rights to a BubbleCharge user, BubbleCharge will provide applicable access, correction, deletion, portability, and opt-out rights required by law.
BubbleCharge will also comply with applicable requirements concerning sensitive information and precise location information.
Where applicable Oregon privacy law provides rights to a BubbleCharge user, BubbleCharge will provide applicable rights concerning access, correction, deletion, portability, and legally applicable opt-outs.
BubbleCharge does not sell users' precise geolocation information.
Where Oregon law imposes restrictions on precise geolocation processing, BubbleCharge will comply with those requirements.
Where applicable Delaware privacy law provides rights to a BubbleCharge user, BubbleCharge will provide applicable access, correction, deletion, portability, opt-out, and other rights required by law.
Where applicable New Hampshire privacy law provides rights to a BubbleCharge user, BubbleCharge will provide applicable access, correction, deletion, portability, opt-out, appeal, and other rights required by law.
Although California is not currently an approved state for Hosts, California residents may use BubbleCharge as Finders.
Where the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), applies, California residents may have rights including:
BubbleCharge does not sell personal information for monetary consideration.
BubbleCharge also does not currently conduct cross-context behavioral advertising.
If applicable California law considers any future processing activity to constitute "sale" or "sharing," BubbleCharge will provide the required disclosures and opt-out mechanisms.
U.S. privacy laws continue to develop.
If you reside in a state not specifically described in this Privacy Policy and your state's privacy law provides rights applicable to BubbleCharge, BubbleCharge will provide those rights as required by applicable law.
This Privacy Policy may be updated as new laws become applicable.
You may submit a privacy request by emailing:
You may request, where applicable:
BubbleCharge may need to verify your identity before responding to a privacy request.
Verification is intended to prevent unauthorized individuals from obtaining, deleting, modifying, or otherwise accessing another person's personal information.
The amount and type of verification information requested will depend on the nature and sensitivity of the request.
BubbleCharge will not intentionally require unnecessary information solely for the purpose of submitting a privacy request.
Where applicable law allows an authorized agent to submit a request on your behalf, BubbleCharge may require evidence of the agent's authorization.
BubbleCharge may also verify the identity of the individual whose information is the subject of the request.
BubbleCharge will respond to privacy requests within the time period required by applicable law.
Where applicable law permits an extension, BubbleCharge may extend the response period when reasonably necessary.
If BubbleCharge denies a request, BubbleCharge will provide an explanation where required and will provide information regarding appeal rights where applicable.
Where applicable law provides an appeal process, you may appeal a BubbleCharge privacy decision by contacting:
The appeal should identify the original request and explain why you believe the decision should be reconsidered.
BubbleCharge will review applicable appeals in accordance with the requirements of the applicable law.
BubbleCharge will not unlawfully discriminate against a person for exercising a privacy right protected by applicable law.
Where required by law, BubbleCharge will not unlawfully:
A Service may nevertheless become unavailable where the information necessary to provide that Service is lawfully deleted or where consent necessary to provide that Service is withdrawn.
Where applicable law provides a right to data portability, BubbleCharge may provide personal information in a portable and reasonably usable format.
Portability rights may be subject to applicable legal exceptions.
If you believe information held by BubbleCharge is inaccurate or incomplete, you may request correction.
BubbleCharge may verify the requested correction before making changes.
Where appropriate, BubbleCharge will correct the information or note the dispute in accordance with applicable law.
Where applicable law gives you the right to request deletion, BubbleCharge will consider and process the request in accordance with that law.
Deletion may be subject to exceptions.
BubbleCharge may retain information necessary for legal compliance, security, fraud prevention, accounting, tax, dispute resolution, or establishment or defense of legal claims.
Where BubbleCharge relies on consent, you may withdraw consent where permitted by law.
Withdrawal does not affect processing that occurred before the withdrawal.
Withdrawal may prevent BubbleCharge from providing certain features or Services where the information is necessary to provide them.
BubbleCharge is intended for adults.
The Services are not intended for children under 18 years of age.
BubbleCharge does not knowingly permit children under 18 to create or maintain accounts.
If BubbleCharge learns that an account was created by an individual under 18 in violation of our requirements, BubbleCharge may take steps to close the account and address associated information in accordance with applicable law.
If you believe a minor has provided personal information to BubbleCharge, contact:
BubbleCharge may provide links to third-party websites, services, applications, or resources.
This Privacy Policy does not apply to third-party websites or services that BubbleCharge does not control.
Third-party services may have their own privacy policies.
You should review those policies before providing personal information directly to a third party.
Third-party providers used by BubbleCharge may independently process information under their own privacy policies.
These may include payment, identity verification, mapping, email, SMS, authentication, hosting, and other service providers.
BubbleCharge does not control the independent privacy practices of third parties.
Where BubbleCharge uses a third party as a service provider processing information on BubbleCharge's behalf, BubbleCharge seeks to establish appropriate contractual and other protections.
BubbleCharge may collect vehicle information voluntarily provided by Finders.
This may include:
Vehicle information may be used to facilitate charger discovery, bookings, communication, and other charging-related Services.
BubbleCharge does not need to collect information about your vehicle that is unrelated to the Services.
Because BubbleCharge is an EV charging marketplace, location information is necessary for many core features.
For example, BubbleCharge may need to know the location of a charging listing to display it on a map.
BubbleCharge may also process a Finder's location to help display nearby charging opportunities.
Users should understand that a Host listing necessarily involves some disclosure of the location where charging is offered.
Hosts should consider the privacy and security implications of listing a residential charger before publishing it.
You are responsible for ensuring that information you provide to BubbleCharge is accurate and that you have the right to provide it.
You should not provide:
If you provide information about another individual, you should ensure that you are legally permitted to do so.
BubbleCharge may process information concerning communications or transactions that are reported to BubbleCharge in connection with a booking or dispute.
Users should understand that moving a transaction outside BubbleCharge may reduce BubbleCharge's ability to provide booking records, fraud protection, dispute assistance, and other Services.
Users should not share unnecessary personal information with another user.
BubbleCharge may retain information relating to:
This information may be retained after a booking or account is closed where reasonably necessary for legal, security, fraud-prevention, or dispute-resolution purposes.
BubbleCharge recognizes that Hosts and Finders may have different privacy needs.
Hosts may need to disclose information necessary for Finders to locate and use charging equipment.
Finders may need to disclose information necessary for Hosts to understand and complete a booking.
BubbleCharge seeks to limit the disclosure of personal information between users to what is reasonably necessary.
BubbleCharge seeks to incorporate privacy considerations into the design and operation of the Services.
This may include:
BubbleCharge may change its privacy practices as the Services, technology, business model, or legal requirements change.
If BubbleCharge introduces a materially different use of personal information, BubbleCharge will provide notice and obtain consent where required.
BubbleCharge may update this Privacy Policy from time to time.
The updated Privacy Policy will be posted on the BubbleCharge website with a revised effective date.
Where applicable law requires additional notice or consent for a material change, BubbleCharge will provide that notice or obtain that consent.
You should periodically review this Privacy Policy.
For privacy questions, requests, complaints, or concerns:
For general customer support:
Email: support@bubblecharge.com
Privacy-related requests should preferably be sent to:
If you have a privacy concern, please contact the BubbleCharge Privacy Officer first.
BubbleCharge will review the concern and take reasonable steps to investigate and respond.
Depending on where you live, you may also have the right to contact the applicable privacy regulator.
Canadian users may have the right to contact the Office of the Privacy Commissioner of Canada or an applicable provincial privacy regulator.
Quebec users may have the right to contact the Commission d'accès à l'information du Québec.
U.S. users may have rights to contact their state Attorney General or other applicable regulatory authority.
Nothing in this Privacy Policy is intended to waive, restrict, or eliminate a privacy right that cannot legally be waived or restricted.
If applicable law provides a greater privacy right than described in this Privacy Policy, the applicable law will govern to the extent of the conflict.
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
This Privacy Policy is effective as of:
September 01, 2026
BubbleCharge Inc.
Privacy Email: privacy@bubblecharge.com
General Support: support@bubblecharge.com
Website: BubbleCharge.com